Position Overview:
The Head of Sales is responsible for leading and overseeing the sales team’s activities to achieve revenue and growth targets. This role involves formulating sales strategies, developing and nurturing client relationships, and ensuring the team’s performance aligns with the company’s objectives.
Key Responsibilities:
- Sales Strategy: Develop and implement comprehensive sales strategies aligned with the company’s business goals.
- Team Management: Lead, mentor, and manage the sales team, setting targets and KPIs, and ensuring their professional growth.
- Revenue Growth: Drive revenue generation through customer acquisition and upselling all services.
- Market Analysis: Stay updated on industry trends, market dynamics, and competitive landscapes to adapt strategies accordingly.
- Customer Acquisition: Oversee customer acquisition activities, targeting specific demographics or market segments.
- Partnership Development: Identify and cultivate partnerships with retailers, distributors, and other key channels to extend the reach of Telecom services.
- Pricing and Packaging: Collaborate with the marketing team to create competitive pricing and service packages to attract and retain customers.
- Sales Process Optimization: Continuously improve the sales processes and workflows to enhance efficiency and customer experience.
- Sales Training: Develop and deliver sales training programs to equip the sales team with the necessary skills and product knowledge.
- Performance Monitoring: Implement performance metrics and track progress towards sales targets and objectives.
- Reporting: Prepare and present regular sales reports to senior management, providing insights and recommendations.
- Customer Relationship Management: Oversee post-sale customer relationships to ensure satisfaction and identify opportunities for up selling.
- Budget Management: Manage the sales budget, ensuring cost-effective operations.
Qualifications:
- Bachelor’s degree in business, marketing, or a related field; a Master’s degree is a plus.
- Proven experience in sales leadership roles, particularly within the telecommunications or MVNO industry.
- Strong understanding of sales strategies, pricing, and market dynamics.
- Exceptional leadership and team management skills.
- Proficiency in CRM software and sales management tools.
- Excellent communication, negotiation, and relationship-building skills.
- Strategic thinking and problem-solving capabilities.
- Ability to adapt to changing market conditions and industry regulations.
The Head of Sales in an Telecom plays a pivotal role in driving revenue growth and expanding the customer base. Their ability to develop and implement effective sales strategies and lead a high-performing sales team is crucial to the success of the company.