FAQs

Have more questions? Take a look at our frequently asked questions to see if we can help or reach out to us as ask our support team.
Sure thing! You can transfer your current number to Rivertel Mobile as long as it is still active with your current service provider. This is known as a ‘Number Port’ technique.
Wireless local number portability (WLNP) has long been available. A consumer who wishes to transfer a phone number should contact the prospective new carrier, which will begin the porting process by contacting the user’s current provider. Carriers are required by FCC guidelines to port a number when they get a valid request, and carriers may not refuse to port. Consumers are still legally bound by their previous service agreements and should be aware of any expenses associated with terminating an existing contract before electing to migrate a number.
Acclimation Services:
– The support line also aids in acclimation, helping new immigrants integrate into American society smoothly. This includes assistance with legal, health, education, and employment-related queries and support.
Partnership with Service Providers:
– Rivertel collaborates with NGOs, government agencies, non-profits, and other service providers that offer pro-bono or low-cost services to immigrants, acting as a bridge connecting immigrants to vital resources.
Community Engagement & Economic Empowerment:
– Engaging with the immigrant community through events, informative sessions, and community gatherings to provide field-level guidance and support.
– Facilitating economic empowerment through employment opportunities, business partnerships, and promotion of local businesses within the community.
Multilingual Customer Service:
– Providing customer service in various languages, respecting the linguistic diversity of the immigrant population, thus making communication and problem-solving easier and more accessible.
Rivertel isn’t just about connectivity; it’s about enhancing your life in America. Our services are designed with the immigrant experience in mind, ensuring that with every call, text, or data usage, you’re not only connected but also supported and empowered.
The Affordable Connectivity Program is an FCC benefit program that helps households afford and access the broadband internet connectivity they need for work, school, healthcare, and more essential needs.

According to the Federal Communications Commission, the benefit provides a discount of up to $30 per month that can be applied to internet service for eligible households. This increases to up to $75 per month for households on qualifying Tribal lands.

Eligible households can receive a one-time discount of up to $100 for the purchase of a laptop, desktop computer, or tablet from participating providers if they meet the criteria of contributing greater than $10 and less than $50 towards the purchase price. The ACP is limited to one monthly service discount and one device discount per household.
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