Organization: RIVERTEL LIMITED
Job Title: Call Center Team Leader/Supervisor (Telesales)
We are looking for a highly motivated and skilled Call Center Team Leader/Supervisor (Telesales) to join our team. The ideal candidate should have excellent communication skills in both English and Bengali, keep up-to-date knowledge of the telecommunications sector, and possess computer skills.
Responsibilities:
• Responsible for aligning his operations / team to the organizational goals & supporting cross departments in ensuring efficiency & optimization where possible.
• Lead and motivate a team of telesales agents to achieve their sales targets.
• Monitor and drive individual and team performance against a set of key performance indicators (KPIs).
• Maintain ongoing coaching, training and development for your team.
• Leading team meetings, educating and coaching regarding processes and practices, and setting organization expectations to employees
• Ensure a positive mindset and customer-focused attitude remain throughout.
• Prepare weekly reports for the line manager and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Keep updated knowledge of the telecommunications sector and competitor activity.
• Complete tasks assigned by the superiors and assisting other management team members in identifying trends and establishing contact center goals
• Send monthly sales reports to clients and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, other managers, and contact center operations
Requirements:
• You must have graduated from any reputed university or institution.
• Experience of at least 2 years in call center telesales and customer support operations.
• Experience in the following areas: call center team leader/supervisor, customer service.
• Excellent communication skills in both English and Bengali
Computer skills are a must.
Salary: Negotiable
Shift: Night(8pm-5AM)
Office Location: Baridhara J Block
(We encourage you to apply from a location near our office.)
Application Procedure:
Email your CV or resume to hr@rivertel.com with the subject line “Call Center Team Leader.” The deadline for submitting applications is November 15, 2023.
Employment Status: Full-time, Contractual
If you meet the above requirements and are interested in joining our team, please submit your resume and a cover letter to hr@rivertel.com